Request Deletion of Your Konnect Account
If you no longer wish to use Konnect, you can request the permanent deletion of your account and associated personal information.
How to Request Account Deletion
Complete the account deletion request form below using the details associated with your Konnect account.
Information required:
- Full name
- Registered phone number
- Registered email address (if applicable)
- Account type (Customer or Worker)
- Reason for deletion (optional)
Select Submit Deletion Request to send your request to the Konnect team.
Account deletion request form
Use the same details you used when you registered, so our team can identify and verify your account.
Request received
Thank you. Our team will verify that you own the account and may contact you if we need more information.
Your reference number:
Keep this reference. You will be notified when the deletion is complete.
What Happens After You Submit?
Once we receive your request:
- Our team will review your request and verify that you own the account.
- We may contact you if additional verification is required.
- Your Konnect account and associated personal information will be deleted within the applicable processing period, subject to verification and legal requirements.
- We will notify you when the deletion process is complete.
What Information Is Deleted?
Where legally permissible, we will delete or anonymise information associated with your account, including:
- Your account profile and personal details.
- Profile pictures and uploaded service photos.
- Worker biographies, skills and service listings.
- Saved addresses and location information.
- Bookmarks, preferences and other account activity.
- Chat and communication data, where deletion is permitted.
Information We May Retain
Certain information may need to be retained for legitimate purposes, including:
- Payment, wallet and transaction records required for financial, tax or legal compliance.
- Records relating to disputes, refunds, fraud prevention or security investigations.
- Information necessary to establish, exercise or defend legal claims.
- Limited verification records where required for safety, fraud prevention or future re-verification.
Any retained information will be restricted to the relevant purpose and kept only for as long as necessary or legally required.
Important Information
- Account deletion is permanent and may result in the loss of access to your bookings, profile, wallet and other account features.
- Outstanding payments, refunds or disputes may need to be resolved before deletion is completed.
- Uninstalling the Konnect application does not delete your account.
- Submitting this form does not immediately delete your account. You will receive confirmation once your request has been processed.
Contact Us
For questions about account deletion or your personal information, contact:
Konnect Privacy and Support Team
Email: konnect709@gmail.com
Website: https://app.konnectapp.co.ke/
Konnect — Connecting people to the services they need.